FAQ  

ABOUT THE PRODUCT

Why is the price of the products so low?

We use direct selling method from manufacturer of the ingredient to end consumer – you. No marketing, no proprietary formulas, and no wholesale or retail costs to increase the margin.

Where do the ingredients come from?

We cooperate with EU-based manufacturers with the best price/quality standard of products. The product certificates are available for download for all the products.

Where can I see the product details and the amino acid profile?

All product information are available under each product name. Just click »COA« button to check product details and amino profiles or click »Label« button to check the directions for use and general product information.

Why are the names of the suppliers not shown on the product certificates?

Due to legal issues we are not allowed to disclose our suppliers to third parties.

You claim that your product is 100% natural – are the aromas also natural?

All the powders are 100% natural. No additives, coloring agents, aromas, sweeteners etc. For the users who prefer flavored products, we add the aromas, so you can make a shake at your own desired flavor (mixing aromas to make a NEW flavor, adding more or less aroma to suit your taste). Aromas are all natural-based. To improve the flavor we only add a sweetener - sucralose.

How much powder can I mix with 1 Aroma?

One aroma is usually enough for about 2,5 kg of protein powder. For amino acid products 1 aroma should be enough for 2 kg of product. Depending on the desired taste, this information can vary up to 30%.

How many drops of aroma should I add to 1 shake (1 level scoop of protein)?

Depending on how strong you would like the taste to be, you can add between 8-12 drops per 1 sccop and 3 dcl of water. The fun, however, is in creating your favourite mixtures and blends so we encourage you to experiment.

Can I use your products, if I have a lactose intolerance?

Only the products, based on milk, contain lactose. Check the product certificates for the exact amount. If you have a minor intolerance than you should have no problem using any of our products. If you are very lactose intolerant, you should use our Old School Whey Isolate.



ABOUT SHIPPING

Where are the products shipped from and what is the shipping cost?

We use contract logistic service from the Slovenia - EU, so we can minimize logistic and shipping costs. Currently, shiping cost for orders under 49,99 Eur is 3,99 Eur.
For orders over 49,99 Eur, shipping is FREE.

How long do I have to wait to receive my order?

Depending on the country we ship to. Generally the delivery time is no more than 2-5 business days. We use DPD courier service, with full online parcel tracking support. Immediately after shipping you will receive an automatic email containing your tracking number and instructions.

DELAY WARNING WHEN USING THE BANK TRANSFER OPTION: Order will be shipped after the money appears in our account. It usually takes 2-3 days for the money to appear in our account and after that 2-3 work-days for the package to be delivered (weekends and holidays are not considered work-days)

Why do I have to enter my phone number in the ordering process?

The telephone number is required for a safe and efficient delivery. Our couriers will usually contact you on the phone before delivering the package to the address you have chosen. We will also send you an SMS with the tracking number for your parcel.
Your phone Number will not be used for commercial purposes.

What if i don't receive my parcel 5 workdays after order?

Go to www.dpd.com/tracking and check the status of your shipment. Please contact us, if there is a problem with the tracking number.



PAYMENT & CONTACT INFORMATION

Which methods of payment do you offer?

Currently available payment methods are Paypal and SOFORT Überweisung.

What do I do, if the payment transaction isn't successful?

Just make another order. Your order with the unsuccessful payment will be automatically deleted.

Where can I contact you?

You can contact us at info@old-school-protein.com. We will do our best to answer you promptly. We currently offer customer service in english.



HOW ARE WE DIFFERENT

There are a few important points where we stand out from the other products.

1. GREAT PRICE

Intermediaries and retailers mark up the price for YOU, the end consumer. We ship directly from our manufacturing facility to your doorstep to ensure you to get the most value for your money.

2. TASTE IS OUR SPECIAL ADVANTAGE

With our wide selection of flavours, you are free to mix & match and create your favourite recipes. The only limit is your imagination so we encourage you to experiment.

3. 100% MONEY BACK GUARANTEE

If you are not satisfied with our product we will refund 100% of the order value. No questions asked. The Return-shipping cost must be paid by the customer. We want you to be as excited about your product as we were making it for you.



VIDEOS OF OUR USERS USING OUR PRODUCTS

Here you can see some Videos, how our users are enjoying the product: https://www.old-school-protein.com/old-school-protein-video-reviews



Terms Of Service

CONTACT

info@old-school-protein.com